Joy long length dress

It's important to note that our garments are specifically  "dry clean only" to preserve their integrity and ensure their longevity. We understand that this might raise questions about convenience, but we firmly believe that the extra care required is well worth the exceptional quality and beauty our garments offer.

By following these care instructions, you can be confident that your garment will maintain its original splendor, allowing you to enjoy it for years to come.

Our company offers a hassle-free return and refund policy for products purchased within a 7-day timeframe. This policy applies specifically to items sold in standard sizes. We prioritize customer satisfaction and want to ensure that you are completely happy with your purchase.

If, for any reason, you are not satisfied with a product purchased in a standard size, you can initiate a return within 7 days from the date of purchase. Our dedicated customer service team will assist you throughout the process, making it as smooth as possible.

However, please note that this return policy does not apply to products bought at sale or offer prices. Due to the significant discounts offered during sales or promotional periods, we are unable to process returns or issue refunds for these specific items. We believe this policy is fair and transparent, as it allows us to continue providing you with exceptional value during our sales events.

In the event that you need to return a standard-sized product within the eligible 7-day period, please ensure that the item is in its original condition, unused, and with all tags and packaging intact. This will facilitate a prompt and hassle-free refund process. Once the returned product is received and inspected by our team, we will issue the refund using the original payment method used during the purchase.

Please keep in mind that our return and refund policy applies only to products in standard sizes. Custom-made or personalized items, as well as items that have been altered upon request, cannot be returned or refunded unless they are found to be defective or damaged upon receipt.

At our company, we value your satisfaction and strive to provide the best possible customer experience. If you have any questions or concerns regarding our return and refund policy, please feel free to reach out to our customer service team, who will be more than happy to assist you.

We offer worldwide shipping services to cater to our customers' needs. When you place an order with us, the products will be shipped to the delivery address specified by you, the customer.

It is important to note that as the recipient of the shipment, you will be responsible for any import duty charges, customs fees, and local sales taxes that may be imposed by the country where you have requested the items to be shipped.

Regarding currency, we follow global standard conversion rates for transactions involving Indian Rupees (INR) and the applicable currency for your location. This ensures a fair and consistent exchange rate for all our customers.

At our company, we strive to provide a seamless and transparent shipping experience. By adhering to international regulations and implementing standardized currency conversion rates, we aim to deliver your products efficiently while ensuring compliance with customs requirements and tax obligations.

Upon placing your order, please note that our estimated delivery time is between 15 to 21 days, which includes the processing and handling of your items, but not the shipping time to your location. We understand the importance of timely delivery and will make every effort to expedite the process.

To keep you informed about the progress of your order, we will send you regular updates. When your package is ready for dispatch, we will notify you via email and text message. 

We value your time and aim to provide the highest level of transparency. By sending updates at the time of dispatch, we ensure that you are aware of the exact moment your package begins its journey to you. This allows you to plan accordingly and eagerly anticipate the arrival of your order.

Should you have any questions or concerns regarding your order, our customer support team is readily available to assist you. Please don't hesitate to reach out to us via chat. We are here to address any inquiries you may have and provide timely assistance throughout the entire process.

SIZE & MEASUREMENT - WOMEN

At our store, we follow the UK standard sizes for fits. Here are the size specifications for women's clothing:

• XS/UK8 - Chest: 32 inches, Waist: 24 inches, Hips: 32 inches, Shoulder: 13.5 inches
• Small/UK10 - Chest: 34 inches, Waist: 26 inches, Hips: 34 inches, Shoulder: 14 inches
• Medium/UK12 - Chest: 36 inches, Waist: 28 inches, Hips: 36 inches, Shoulder: 15 inches
• Large/UK14 - Chest: 38 inches, Waist: 30 inches, Hips: 38 inches, Shoulder: 15.5 inches
• Xtra Large/UK16 - Chest: 40 inches, Waist: 32 inches, Hips: 41 inches, Shoulder: 16 inches
• XXL/UK18 - Chest: 42 inches, Waist: 34 inches, Hips: 42.5 inches, Shoulder: 16.5 inches
• XXL/UK20 - Chest: 44 inches, Waist: 36 inches, Hips: 44 inches, Shoulder: 17.5 inches

Please note that all our clothes are designed with easy fits, which means there is additional ease incorporated into the base measurements as per the style.

If you require a size larger than XXXL, we can accommodate that as well. Simply provide us with your measurements along with your order, or you can reach us directly at +91 9654476932.

When choosing your size, keep in mind the following guidelines: if you prefer a smaller fit, you can opt for the size below the recommended size, and if you prefer a very loose style, you can choose the size above the recommended size.

For the best fit, we also offer custom-made options. Please mention your own measurements along with your order to ensure a perfect fit. If you require any adjustments to the lengths of the garment, we are happy to accommodate your request.

To place your order or for any further inquiries, simply write to us along with your order details, and our team will assist you promptly.